About the RoleWe are looking for a Head of Customer Support who is passionate about his/her work and is obsessed about helping customers and providing exceptional service
We Value
Product-led growth
Loving data-driven decisions
We look at product metrics daily
Empower people
Outcomes and bringing value to our customers over outputs and feature factories
Ship to learn. Experimentation to validate hypotheses and assumptions
We're an organisation obsessed with client experience
Your Responsibilities
Build and lead a world-class support team that provides omnichannel support via email and chat
Develop and implement support strategies that elevate our customer experience
Act as the voice of our customers, providing actionable insights to product and sales teams
Monitor and optimize team performance through data-driven approaches
Handle complex escalations with grace, expertise, and a problem-solving mindset
Stay ahead of industry trends and continuously improve our support ecosystem
Your Skills & Experience
3+ years of experience in management position with proven track record
Fluency in English (written and spoken)
Strong communication skills
Tech-savvy mindset
Attention to detail
Nice to have
Computer networks knowledge/understanding
Basic knowledge of network infrastructure – IP address, network proxy
