Proxy-Cheap is offering intangible goods, therefore refunds are honored as a subject to:
* Undelivered Product: in a specific case where we fail to deliver the acquired goods – you are entitled for a 100% refund.
* Service Issues: in a specific case where the delivered service is not functioning as claimed or promoted – you are entitled for a 100% refund.
Both Dedicated IPv4 & IPv6 Static Proxies are not refundable after initial trials.
Please notice, that we do not take any responsibility for incompatibility of our products with third-party-software, namely: scripts, extensions, add-ons, plug-ins and so on. In case of proxy abuse in such a manner, any refund/return/exchange request will be kindly denied. We do not ensure or guarantee that our products work flawlessly compatibility wise with any third-party application, as well as support for applications as such is not provided.
Our Support Team is eager to assist you before, during and after your purchase. Highly professional team will offer all of the knowledge in order to offer a suitable solution.
Before purchasing a proxy, make sure to inform yourself about the possible use-cases. We are ready for your questions, practically any time of the day.
Refund processing is completed within 14 calendar days after the initial request submitted through one of the following channels:
Email: [email protected]
Proxy-Cheap management has the final decision on each and every refund. In case the proxies were abused or used for malicious practices, refund will be denied.