We do not provide any refunds after an order has been placed or proxy has been used. Every described utility-case on www.proxy-cheap.com works at top performance. Yet even then we encourage our customers to ensure that our proxies are compatible with their specific requirements. Proxy-Cheap team will answer all of your questions, deliver precise and reliable information in order to support your agency or personal use-case, we value our customer-relationships the most. Satisfaction guaranteed. We are certain of our product since each and every proxy is tested multiple times before being delivered to the customer. If you are having technical difficulties please contact our support department for quick resolution via email: [email protected] before claiming a refund as we will be happy to solve any problems. Our support is available 24/7.