We are offering refunds for our products and services, but they must satisfy certain criteria:
Failure to deliver purchased products or services
In case we fail to deliver products or services, that you purchase, you are entitled to get a full (100%) refund.
Refund for used-up services or products
- If a proxy is bandwidth-limited, and no more than 20% of the bandwidth is used-up (based on the initial purchase order, and not the additional bandwidth purchase) – we will refund the full amount. Refund is applicable to a single proxy and not subsequent purchases.
- If a proxy is time-limited, we offer a full refund for 7 days after the initial purchase. After this period refund is not offered as the usage indicates the service is being provided properly.
Please note, that in case of lack of competence or ability to properly use the service, we are not responsible for the education of clients, developers, or any other third parties. Therefore we do not offer a refund.
Please notice, that we do not take any responsibility for the incompatibility of our products or services with third-party software, namely: scripts, extensions, add-ons, plug-ins, and so on. In case of abuse in such a manner, any refund/return/exchange request will be declined. We do not ensure or guarantee that our products work flawlessly compatibility-wise with any third-party application, as well as support for applications as such is not provided.
Before purchasing a proxy, make sure to inform the Customer Support representative about the possible use cases. Our Customer Support team is eager to assist you before, during, and after your purchase. We will help you choose the best solution for your use case.
Proxy-Cheap retains the right to investigate each and every refund request. In the case where a product or service was abused or used for malicious practices, a refund will be declined.