Frequently Asked Questions
How to setup Residential proxies? - video tutorial
How to setup Mobile proxies? - video tutorial
How to setup SwitchyOmega? - video tutorial
Why Datacenter IPv6 proxies?
Most of the Internet currently runs on IPv4. IPv6 is the next-generation protocol for the Internet. Because the Internet is running out of IPv4 addresses, the web is transitioning into IPv6. IPV6 proxies are suitable for various tasks like Automation of your Social Media channels or perhaps access to various restricted sites. Some of the sites like Amazon, Pinterest or Reddit may be restricting access with IPv6 Proxy.
Why Residential Proxies?
Residential proxy is basically an address provided by your Internet Service Provider (ISP). It uses residential IPs and it is used by the majority of legitimate proxy users. Residential proxies are ideal as a long term solution for people that are seeking consistency and stability. They provide us with most of the needed elements like IP rotation, super speedy bandwidth privacy and security for an approachable price tag.
Why Mobile Proxies?
Mobile proxies act similarly to residential proxies. It is essentially one IP address that is obtained from mobile operators like Vodafone, T-Mobile, AT&T, Verizon. Such a proxy does, however, use mobile data, as opposed to a residential proxy that uses broadband ISPs and home Wi-Fi. Mobile proxies are ideal for various automation purposes as well as ad verification, enhanced privacy, scraping and security during browsing.
Can proxies be replaced?
Proxies can be replaced if there are any technical issues or in extreme cases of failure. If proxies have been utilized, flagged or abused, we will withstand from any replacement operations.
Which payment supported?
We support PayPal, Card, Wire-transfer and Cryptocurrency payments.
What solutions do you offer?
At Proxy-Cheap, we offer data center IPv6, residential and mobile proxies tailored to your daily business or personal needs.
Can I select a Proxy Location?
Yes, with all of our proxies you can choose the location that fits your purpose, please find more about locations available: Proxy Locations
Datacenter IPv6 proxies you can select based on Country.
Residential proxies you can select based on Country.
Jarvee proxies you can select based on City/Region.
Mobile proxies you can select based on State/Region.
"Instant proxies" are not activated instantly?
Instant proxies are indeed instant, if the proxies are not activated in 10 minute period please contact our live chat support, sometimes the system fails to activate.
How long does it take to receive my proxies?
How many accounts I can run on 1 Mobile / Residential / Datacenter Proxy?
With one Datacenter proxy we suggest to use 1 proxy per account.
With one Jarvee proxy we suggest to use 1 proxy per account.
With one Mobile proxy you can experiment and run up to 3 accounts, yet depending on the importance of your account it may be wise to stick to 1-2 accounts per proxy.
How often do Mobile and Residential Proxies rotate?
Our Mobile proxies rotate every 2-10 hours, while Jarvee proxies rotate every 1 to 4 days.
Are all of your proxies private and dedicated?
Rotating/Sticky Residential pool is shared between all our network users.
Static Residential proxies are clean, dedicated and private, these type of IPs were never used as proxies before.
Datacenter IPv4/IPv6 all our datacenter proxies is dedicated and private.
Mobile proxies. As you may know, mobile providers use NAT technology, which means they are using the same IP for multiple people at the same time. From our side, we do provide only 1 port per hand, which means that only you using that IP at that certain time.
Do you support authentication by IP?
With Mobile proxies and Datacenter IPv6. Residential proxies has only username and password option.
Which protocol should I choose for Automation?
HTTPS is compatible with most of the automation tools like Jarvee, Nextpost, MP5, Alfred, Followplanner, GMT2, as well as suitable for web browsing purposes. While SOCKS5 is compatible with more protocols all over the internet and delivers better efficiency and more options for authentication.
What is SOCKS5 protocol?
SOCKS is an Internet protocol that exchanges network packets between a client and a server through a proxy server. SOCKS5 additionally provides authentication so only authorized users may access a server.
What is HTTPS protocol?
An HTTP Proxy serves two intermediary roles as an HTTP Client and an HTTP Server for security, management, and caching functionality. The HTTP Proxy routes HTTP Client requests from a Web browser to the Internet, while supporting the caching of Internet data. Hypertext transfer protocol secure (HTTPS) is the secure version of HTTP, which is the primary protocol used to send data between a web browser and a website. HTTPS is encrypted in order to increase security of data transfer. This is particularly important when users transmit sensitive data, such as by logging into a bank account, email service, or health insurance provider.
What is your refund policy?
Proxy-Cheap is offering intangible goods, therefore refunds are honored as a subject to:
* Undelivered Product: in a specific case where we fail to deliver the acquired goods – you are entitled for a 100% refund.
* Both Dedicated IPv4 & IPv6 Static Proxies are not refundable after initial trials.
* Static Residential Proxies are not refundable, clean, never used as proxies so they cannot be replaced or used by another client if you already purchased them.
* Lack of competence or ability to properly use the service. Proxy-Cheap is not responsible for the education of clients, developers or any other types of third-party professions, we do not refund based on lack of competence.
Our team provides all the needed documentation, guides as well as material on privacy beforehand through the online blog as well as other channels.
All of our services have been tested by certified professionals and applications are properly navigated as well as described during the procedure. API requests are handled with care
as well as immediate assistance with precise information. Quality Guaranteed.
API Documentation: https://documenter.getpostman.com/view/5861128/SWE6ZxQN?version=latest
Please notice, that we do not take any responsibility for the incompatibility of our products with third-party software, namely: scripts, extensions, add-ons, plug-ins and so on. In case of proxy abuse in such a manner, any refund/return/exchange request will be kindly denied. We do not ensure or guarantee that our products work flawlessly compatibility-wise with any third-party application, as well as support for applications as such is not provided.
Our Support Team is eager to assist you before, during and after your purchase. The highly professional team will offer all of the knowledge in order to offer a suitable solution.
Before purchasing a proxy, make sure to inform yourself about the possible use cases. We are ready for your questions, practically any time of the day.
Refund processing is completed within 14 calendar days after the initial request submitted through one of the following channels:
Email: [email protected]
Proxy-Cheap management has the final decision on each and every refund. In case the proxies were abused or used for malicious practices, refund will be denied.
What's the expiration date of ''Residential proxies'' plan?
If 90% of the bandwidth is not used in 3 months the proxy will expire with all of its bandwidth left’